FAQ




Where can I purchase an Ailu bikini?
Ailu Swim is exclusively available at www.ailuswim.com and cannot be purchased elsewhere.

What currency do you charge?
You can browse our website with your local currency but as we are an Australian store, all orders will be charged in AUD.

What payment methods do you accept?
We accept most major credit cards, PayPal, Afterpay & Zip.

I'd like to collaborate with you. How do I do that?
We love to work with micro-influencers, and everyday girls who love fashion and the sea. Please head here to see the necessary steps.

How do I wash my swimwear?
Caring for your swimwear is important. Here are some simple steps to keep your swimwear clean and fresh to prolong its authenticity for summer use. 

  • Hand wash your swim in cold water with a mild detergent or liquid soap.
  • Do not wash in warm or hot water.
  • Dry the garment naturally, preferably in the shade, away from direct sunlight as it may fade over time.
  • Do not iron or leave in direct sunlight.
  • Try to make sure it is laid out flat while drying to avoid folds and wrinkles. 
  • Skip the tumblr dryer as it may cause your swimwear to lose its shape and elasticity over time. Also the heat from the dryer can result in colour fading.
  • Avoid using harsh detergents and bleaching your set. Chemicals such as chlorine, sunscreen, perfume, deodorant, tanning products and perspiration may also cause marks, stains or damage to your swimwear.
  •  Avoid contact with rough surfaces, eg.rocks, pebble/ stone pool surfaces to prevent snags. 

SIZING

What size should I get?
Please refer to our Fit Guide here.

My bikini doesn't fit, what do I do?
Please refer to our Returns Policy to see if your order is eligible for returns.

ORDERS & SHIPPING

When will my order arrive?
Your order is packed and shipped within 2 business days.
Average delivery time for domestic orders is 3-7 business days.
We ship Monday - Friday.

How do I track my order?
After your order is shipped, you will receive an email with your tracking number. 
If not, send us an email with your Name and Order # to: hello@ailuswim.com
If you have a question concerning tracking or shipping for domestic orders, please contact Australia Post.

What if my order is lost, stolen, or damaged?
After your order is shipped out from our studio, we are not responsible for items that are lost, missed, damaged or undeliverable during shipping. Please contact Australia Post for support. 

Do you ship to my country?
We currently ship internationally to most countries.

What if I received the wrong item?
In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
Please let our customer service team know by contacting hello@ailuswim.com with your Name and Order # and a member of our Support Team will get back to you as soon as possible.

What if I put in the wrong address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.
If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.

What if I received a damaged item?
We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. Please email us at hello@ailuswim.com