Shipping Information


DELIVERY

AUSTRALIA & NEW ZEALAND 

- Free Standard Shipping on all orders (2-7 Business Days)

- Free Express over $100 (1-3 Business Days)

- Express Shipping $6 (1-3 Business Days)

INTERNATIONAL 

- Standard Shipping $14.99 (7 - 12 Business Days)

- Free Standard over $100 to the US (7 - 12 Business Days)

HANDLING TIMES

Orders will be processed Monday to Friday, and will be shipped within 2 business days. All orders will be shipped via Australia Post in HeroPack 100% compostable/bio-degradable packaging. 

*Please note - due to the current COVID crisis, there may be some shipping delays. We apologise in advance for any delivery delays.  

Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au. Please note: We are not liable for parcels that are awaiting delivery.

CUSTOMS IMPORT TAX

Ailu Swim is not liable for any customs clearance fees that are required by your country, nor are we responsible for the delay of packages by customs in your country.